Connecting students, counselors, and higher ed institutions
Contact Us![Homepage hero image](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/6304cb18490bb576f4e15b9e_Hero%20Image%202-min.webp)
Counselors, get trained on Direct Apply
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Direct Apply is the world’s first technology portal for unified global college application submissions and management. Empower your students with the ability to seamlessly submit applications to thousands of programs globally with a single application form, and discover how you can conveniently manage them in a singular, accessible space today.
Get Trained![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/660ce006555236ed4c391034_1a%20Image.png)
The Pulse of Evolution:
Pioneering the Education Ecosystem of Tomorrow
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Explore Cialfo's transformative journey from its genesis to an edtech trailblazer. Come along as we continue to pioneer the education ecosystem of tomorrow and redefine the learning experience.
Book a 1:1 Chat Now![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/657921c3a224bb6618bd553b_SAAS-Website%20Banner.png)
Cialfo International High School Tours
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University recruitment teams, power your application season with Cialfo! Register now for our 3 upcoming tours to India, China and Southeast Asia in 2024, and get direct access to our high school network of students, counselors and parents.
Find Out More![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/66196db6acce746ddbc33876_IHST%202024-Webiste%20Banner-1200x1200px.png)
Pay Your Tuition Fees on Cialfo
Unlock a world of possibilities in the palm of your hand. We're thrilled to unveil our game-changing collaboration with Flywire. Now, you can pay your tuition fees through Cialfo, tapping into a network that spans 240 countries, 140 currencies, and 5,000 institutions.
Experience the future of education transactions — powered by Flywire, trusted by thousands of universities worldwide. Your ambition. Our solution.
Find Out More![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/64883afc87a0ae9e5208c682_Pay%20Tuition%20Fee-%20Banner-B.webp)
The Great Discovery Series
A program aimed at providing students from 2000+ schools worldwide with the opportunity to get a taste of what it truly means to study popular majors in their right-fit universities.
Watch Now![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/64706254bd5cacf00ce70fb6_Great-Discovery-Unit-with-Shedow.webp)
Study in Australia with Cialfo
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It's a land where world-renowned universities beckon, diverse cultures unite, and innovation is celebrated. A powerhouse of academia, Australia invites you to explore its vibrant cities and top-tier universities. Find out why the Australian educational system might be the perfect fit for you, and how Cialfo can help you find your right-fit university!
Take Me to Australia![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/65140c4818f53f00049f4db7_DA-AUS-Web%20Banner-1200x1200px.webp)
Light Your Path: Study in India with Cialfo
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Discover academic excellence with top universities in India, known for cutting-edge innovation and diverse cultures. Benefit from a mix of traditional wisdom and modern technology, all in a dynamic educational environment.
Take Me to India![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/6528cb0f057200ddd43b9b72_DA-India_Cialfo-web-Header-circle.webp)
Post-application Support Solutions
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Say hello to our exclusive suite of solutions tailored to redefine and revitalize our students' post-application experience:
Visa application
Tuition fee payment
Urgent application support
Accommodation booking
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We are Cialfo
We are a student-first career exploration and college application network founded by former international students and college counselors. Powered by a comprehensive platform, we help students, counselors, parents, and university recruiters take the best next steps toward finding their right-fit by utilizing the power of community and technology.
Our mission is to make education accessible to students everywhere.
![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/6304d481438515055e6a8f9e_Image%201%20-%20We%20are%20Cialfo%201-min.webp)
The one-stop platform for college applications and guidance
Students and their families depend on Cialfo to:
Get reliable, objective information and guidance about study destinations, courses, and colleges and universities globally using a single platform.
Discover their right-fit places of study for higher education based on their individual preferences, career aspirations and financial considerations.
Collaborate closely with their high school counselors or Cialfo’s Student Education Advisors to plan their college path and discover scholarship opportunities.
![Asian man holding graph in his hands](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/630f6fd62a15ca16b3a44225_Image%202%20-%20For%20high%20schools%20and%20counselors%201.webp)
Counselors and school leaders at the world’s best schools trust Cialfo to:
Simplify college research and application processes for their students.
Improve engagement with students and guardians, power their counseling strategy using data-backed insights and improve student outcomes.
Save time spent in doing adminstrative work with streamlined workflows for managing student applications and documents.
![Large arrow pointing to acaemy idon with other assets around it](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/63247c26e4e3adc75343b6f5_Image%204%20-%20For%20students%20and%20guardians%20(1)%20(1).png)
Leading higher education institutions globally work with Cialfo to:
Refine their international strategy with powerful, trusted, real-time insights and support from Cialfolks with years of admissions experience.
Build strong, long-term relationships with right-fit students, their counselors and families in the right place at the right time.
Form a more diverse and inclusive class.
![Hand holding a map of the world with academy icons on it](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/63247c260f1eea5d7904f5e6_Image%203%20-%20For%20universities%20(1)%20(1).webp)
Connecting our student, high school and university communities across the world
What our partners think of us
Director of College Counseling, Xian Tie Yi High School, China
![](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00b143263c777a69e84f1_Xi%27an%20Tieyi%20High%20School%20(China).jpeg)
"Cialfo's customer support, professional development, and dedication to non-stop product improvement have not only made my work easier, but also have made it easier for our whole counseling team to elevate our counseling program. This is especially visible in the application results at our school."
Counselor, Loyola High School, Los Angeles
![](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/6328501d1d84f3406aef433b_LHS_ID_primary_stacked_PMS_295c.png)
"In searching for a new college counseling platform, our team identified two must haves - excellent customer service, and the ability to send documents to all colleges. Cialfo has exceeded those expectations and has been a breath of fresh air."
Director of International Programs, Admissions, Recruitment & Marketing, Washington State University
"We are excited to partner with Cialfo in increasing higher education access to students across the globe. Since 1890 Washington State has been committed to advancing, extending and applying knowledge through global engagement. Our partnership with Cialfo allows us to deliver on that mission to the 1600+ schools where students use Cialfo to apply to colleges and universities. Our partnership with Cialfo allows us to share the Coug spirit with 100+ countries and inspire future Cougs."
College Counselor, Beacon Academy, Jakarta
![](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/632822f15b87e96f576fc662_Beacon%20academy%20(1)%20(1).png)
"Cialfo has provided us with a user-friendly tool that fits the needs of today's modern students. The platform is intuitive and provides a lot of options that can be adjusted to the needs of not only students, but also counselors and schools. Moreover, Cialfo offers step-by-step assistance that makes everything a lot easier."
Connecting high schools and higher education institutions worldwide
![Tsinghua University High school](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00b76e7f763040b689fb2_Tsinghua%20University%20High%20School%20(China).jpg)
![Yk Pao school](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/621cd2eba19d54f71f87e0b5_Yk%20Pao%20School%20(China)-min.png)
![Xi'an Tieyi High school](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00b143263c777a69e84f1_Xi%27an%20Tieyi%20High%20School%20(China).jpeg)
![UWC Thailand](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00ab5b61c17de9ad7c0c3_UWC%20Thailand.jpg)
![UWC China](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00a941253ba1604678d22_UWC%20Changshu%20China.jpeg)
![Trinity School US](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00a17e7f763ed3f689caa_US%20-%20Trinity%20School%20-%20Wenya%20Tan.png)
![Trinity School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b009503568842f03a61986_trinity%20school.png)
![TISB](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/6503cfcc6b5dac33a4d75bae_TISB.png)
![Taipei American school](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b007edda54316e7b75cab7_taipei%20american%20school.png)
![Singapore American School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b00762d54cdf53fc44bddb_Singapore%20American%20School.png)
![Shenzhen school](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b006f635e2c8d22fc543de_Shenzhen%20Middle%20School%20(China).png)
![Shanghai Qibao Dwight](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b006780bb194e258702d26_Shanghai%20Qibao%20Dwight%20High%20School%20(China).png)
![Branksome Hall School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/63d664bb4561183d2c7a8f4d_Branksome%20Hall%20Asia-min.jpg)
![Shiv Nadar School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac772e58d444b1ade68c00_shiv%20nadar%20school.jpg)
![Reedley International School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac766e8ed1e5027508275a_reedley.png)
![Raffles Institution](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac75b5071d136e8bb17a76_raffles.png)
![Ningbo Foreign Language School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac757f4bc47607d6d5b6d4_Ningbo%20Foreign%20Language%20School%20(China).gif)
![Mayo College](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac7359634f424e8a943e24_mayo.png)
![Malvern Preparatory School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac7305a12a551b860fbde1_malvern%20prep.jpg)
![Mahatma Gandhi International School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac71c71d0132faea4a5de9_Mahatma%20Gandhi%20International%20School%2C%20Ahmedabad%20(1).jpg)
![John Burroughs School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac714d25f43f5c1d6b07fb_John%20Burroughs.png)
![The International School of Kuala Lumpur](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac70b71d013282b94a5814_International%20School%20of%20Kuala%20Lumpur%20(1).png)
![Hill School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac7024eff24a8554b85a35_hill%20school.png)
![Hiranandani Foundation School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/621ccf02f8c303a9b8fdad5e_HFS.png)
![Glendale Education](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6ef35aaa7de404d6f355_glendale.jpg)
![Episcopal Academy](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6eaae82f53828e1b25ec_Episcopal%20Academy%20Logo.png)
![Christopher Columbus High School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6dd8634f4288f794250a_chris%20columbus%20school.png)
![Chirec International School Hyderabad](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6cd0071d13bbdfb13dcb_Chirec%20International%20School%2C%20Hyderabad%20(1).jpg)
![Castilleja School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/621cce7cd8ed4d389fe956ab_Castilleja.png)
![British Vietnamese International School Hanoi](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6c08760117a834551fa9_bvis%20hanoi.jpg)
![Canadian International School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6bbd1e0914d76f6f3576_canadian%20intl.png)
![Brooklyn Friends School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6b23fb913e57323436c5_brooklyn%20friends.jpg)
![Bangalore International School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6903f673547f9bc80e29_Bangalore%20International%20School%20(1).jpg)
![American School Of The Hague](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6896a07ce9e9e45cfcca_American%20School%20Of%20The%20Hague.jpg)
![Aditya Birla World Academy](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac6794071d130926b11ff7_Aditya%20Birla%20World%20Academy.png)
![DSB International](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62abfa3a0d10970106417a5d_DSB.png)
![Don Bosco International](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62abfa1938077584a76ca855_dbis.png)
![Ryan Schools](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/621cd18520c327d2368ea2ce_Ryan%20logo.png)
![Cathedral & John Connon](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/621cce94982fbe44a381c6eb_Cathedral%20JC%20logo.png)
![Oakridge Schools](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62abf863dbf90f579d5003fd_oakridge.png)
![University of Leeds](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b0169b2ec6e7d34f893d29_University-of-Leeds-01.png)
![University of Guelph](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62b012241036bf4b0cc78093_uni%20of%20guelph.png)
![Shiv Nadar University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/6503cd6f33a7ec85a97e2596_Shiv-Nadar-School.png)
![Lancaster University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/65cce8aaeabecd61f7995f22_Lancaster-University-Logo.f1ab941e50411da795077bfed5b7e24b291fd1a3.png)
![Florida International University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac64ff09e5522cd9047e77_Florida-International-University-FIU-01.png)
![Coventry University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac63fa95b8da5138a14d3f_Coventry-University-01.png)
![BML Munjal University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/6526601b0f291866a5a5be55_BML--Logo.jpg)
![Amrita Vishwa Vidyapeetham](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62ac5fe3fb913eb9b433f2e2_amrita%20logo.png)
![University of Illinois Urbana-Champaign](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629f03b77a006e837a05809c_University%20of%20Illinois%20Logo.png)
![BITS Pilani Dubai](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629f039bd23ab0a420f5548f_BITS%20Pilani%20-%20Dubai%20Logo.jpg)
![University of Sydney](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629f024f0a1e16262ec8a8f2_University%20of%20Sydney%20Logo.png)
![EU Business School](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef56fc174c6542c12e3bc_EU%20Business%20School%2C%20Barcelona%20Logo.png)
![George Mason University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef555d16ec412d318aec3_George%20Mason%20University.png)
![Monash University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef540fa79d2e45ff70600_Monash%20University%20Logo.png)
![Queen Mary University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/64c8b2774d77e15467786234_download%20(2).png)
![Ryerson University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef4f8d693b7bb06d75788_Ryerson%20University%20Logo.png)
![Simon Fraser University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef4da96a39e1480379dd4_Simon%20Fraser%20University%20Logo.png)
![University College Dublin](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef4bb350daf27db09bc92_University%20College%20Dublin%20logo.png)
![University of Alabama](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef49e301de491da206145_University%20of%20Alabama%20Logo.png)
![University of Auckland](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef4760a1e166744c86940_University%20of%20Auckland%20Logo.png)
![UNSW](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef44e03132a9ef30a6f3d_University%20of%20New%20South%20Wales%20(UNSW)%20Logo.png)
![University of Queensland](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef42b301de4c67b205c24_University%20of%20Queensland%20Logo.png)
![University of Utah](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ef3d686f4845cc0763e89_University%20of%20Utah%20Logo.png)
![University of Western Australia](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/65014cda70c508fc16e994d7_main-logo.png)
![VIT](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ed41040914e8428a3d20e_Vellore%20Institute%20of%20Technology%20Logo.png)
![Baylor University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ed3e0e1390b4730da30fb_Baylor%20University%20Logo.png)
![Australian National University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ed3c4e7e41445b479164c_Australian%20National%20University%20Logo.png)
![Amity University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/629ed3a8165d6e24d3513127_Amity%20University%20Logo.jpg)
![Leiden University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905e106ac22e72edead3c8_Leiden%20University.jpg)
![University of Exeter](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905c846a28194f4ea42318_University%20of%20Exeter.png)
![O.P. Jindal Global University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905bddf06b5e8ce47861b6_O.P-Jindal-Global-University.jpg)
![University of Melbourne](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905b98e467d87b303b7200_University%20of%20Melbourne%202%20(1).jpg)
![University of British Columbia](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905b7f50679c4a12a10ba8_University%20of%20british%20columbia.png)
![University of Bath](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905b59f06b5e97e1785fe0_University_of_Bath_logo.png)
![Plaksha University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/62905b30d2df3debe71b9e9a_Plaksha%20Univ.png)
![University of York](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/623cb17270a2a716625a7c55_Group%201665.png)
![University of Surrey](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/64ed721946fc100edeb23fc8_Uni%20of%20Surrey%20New%20Logo%202023.png)
![Rutgers](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/623cb0b0915c99350313a2e6_Group%201684.png)
![Imperial College London](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/64c204be92d4b3151622cd06_623cb0a232d88950865a4492_Group%201681.png)
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![Loughborough University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/64c2055595baeb2d3cf510c5_6234a63dda0bd25d5b427af7_Group%201590%201.png)
![York](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/623cb18cb5a6753be8342fb0_Group%201672.png)
![Arts University Bournemouth](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/622b343681e60431b3b1832a_Group%201587.png)
![OCAD University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/622b341d5c4d638df683c171_Group%201585.png)
![IE University](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/622b3408fe069e3719b86290_Group%201588.png)
![University of Dundee](https://cdn.prod.website-files.com/609d8acf830e6079f27ba963/6225e96a3a5e444f19610adf_Group%201583.png)
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The Cialfo Community for counselors
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I’m a student
![](https://cdn.prod.website-files.com/5f044887099f6867fb7266d8/6218c441b80913556a4e17cd_Frame%2026743.webp)
I’m a school leader/ teacher/ counselor
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I’m a university representative
Meet the Cialfolks who believe in making education accessible
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Deliver Mission With Metrics
For a company that exists to solve the challenge of making education accessible to 100 million students, the journey can become so intimidating, that the mission might end up living on our office walls or the website only. If milestones en route are undefined, the path can become too vast and abstract, often to the extent of becoming delusional at the onset itself.
Just like the journey of a thousand miles must begin with a single step, company-wide “metrics that matter” are the guideposts that translate our ambitious vision and mission into daily measurable activities and show us how to move ahead.
Clear and quantifiable company-level metrics or objective key results (OKRs) give rise to separate yet interdependent departmental OKRs. Therefore it is of critical importance that each of these metrics is understood by everyone across all functions and they are able to clearly see, how each one is responsible for both, collective success and failure.
Executive leaders and department heads meet to debate and discuss. Extensive thinking, detailed lines of questioning, and healthy disagreements are encouraged as “metrics that matter” define the strategy and roadmap, and become our indicators of incremental success.
Each metric must qualify the following two important criteria:
They should allow every person across any department to positively impact and influence the accomplishment of the final mission
They should create more value for all of our stakeholders (for example, employees, investors, partners, and communities) by impacting the growth of the revenue
When the above criteria are fulfilled, they must serve the purpose of:
Defining what success looks like at every step
Getting employees to focus on what matters the most
Balancing between long-term goals and short-term planning
Factually managing and “telling the truth” about our performance
Providing with verifiable accurate and reliable information and data
Validating the current strategy or providing a new roadmap for the future
Vetting new projects and ideas in their alignment to meet our mission, which is the north-star
Aligning and re-aligning the different functional departments to the organization as a whole
And most importantly convert inputs to outputs and finally outcomes into impact.
Leaders and managers along with their teams are expected to pause and reflect on where they stand in relation to where we ought to go. They must interrogate and introspect along the lines of “How many human lives have we transformed this quarter and how many students’ futures’ have we made secure?”
This requires the art of being able to fly high and fly low as situations demand. To fulfill the mission we require big picture thinking, to fulfill the metrics we need to play on the field; this seamlessly gliding feeds our momentum. While our mission gets us out of bed, our metrics bring us a good night’s sleep.
Move Fast In The Right Direction
Which direction would take us faster towards our mission?” is the question we successfully ask ourselves to build a high-velocity organization with a laser-sharp focus. Organizing for speed and directional alignment is critical to who we are, and we believe that an agile workforce is what will get us there.
Directional alignment comes from being crystal clear about our vision and mission. Therefore our primary focus is to make sure that not a single Cialfolk has any confusion about the direction in which we’re headed. Not only do we make this clear through the use of clear metrics, but we also give a lot of empowerment to our people around the things that they need to do in order to achieve the mission of making education accessible to 100 million students in record time. We want to help the post-secondary education ecosystem evolve faster – making a quantum leap, so the world can, too.
Teams are at liberty to pursue their own ideas, experiment, and innovate. They are also highly cross-functional and collaborative, which builds a robust and open environment. This cuts out fragmented decision-making that slows things down and enables them to make smart decisions with speed and execution in real-time.
People are able to easily communicate across a flat structure and zero hierarchy. Any person, anywhere on the org-chart is only an email or a Slack message away.
Autonomy is accepted but with respect to agreed-upon guardrails. What succeeds is quickly adopted, repeated, and scaled; what fails turns into wisdom. This helps us take strict ownership, accountability, and responsibility for the consequences of our actions at all times.
Global control is maintained only when necessary; wherever possible, we let countries and regional leaders seize growth opportunities, through a localized context on our brand, marketing, budget, and operational activities. This allows people to focus on what really matters.
A common joke among employees is that within a year at Cialfo you do much more than five at most others.
We are excellent at adapting, quick in pivoting, and extremely open to change. Because speed is considered our biggest business strategy and advantage, we are known to operate in rapid cycles of thinking and doing.
This startup-like nimble mentality is what we seek to preserve as we grow. With speed and focus, we are building an extraordinarily successful company that is making education accessible to 100 million students.
Championing Students
In a multi-stakeholder industry like higher education, it is easy to lose sight of who we are here to primarily serve. Cialfo’s company-wide principle is that our first priority is the students of the community.
Our employees work in several departments, that might not directly engage with students, but collaborate with those peers and colleagues who in turn have more client-community-facing roles to play. Therefore, every Cialfolk is expected to self-educate themselves on how their own roles (on a day-to-day basis) ultimately impact a student’s most important life decision relating to their future.
Every individual Cialfolk has the responsibility to understand that Cialfo is in charge of making a student’s journey into higher education exceptionally seamless, successful, and accessible.
They practise this by asking themselves, “How do I become the student’s most trusted advisor, mentor, or ally?” Cialfolks who work in student or counselor-facing roles strive to become their most trusted advisors and mentors. Cialfolks who work in employee-facing roles become their best-supporting allies. This thought process makes Cialfo the go-to platform for students right from the moment they begin their post-secondary education search.
We take simple yet powerful steps to have an immediate and measurable impact on the students’ decision-making and application experience. Some examples of how we do this are:
Thinking from their perspective
Building the product by starting from the student-as-the-user perceptive
Prioritizing and building on their most essential requirements for the long term
Factually managing and “telling the truth” about our performance
Favoring them at times when conflicting needs across stakeholders of the community arise
One, among the many pitfalls that we have to guard against, is when in the scramble for growth, helping students find their best-fit colleges would run the risk of becoming a secondary priority. To safeguard ourselves from that, we must remain vigilant and remodel ourselves both on a strategic level and in our day-to-day activities, constantly putting the students above the entire ecosystem.
We walk away from anything that makes our actions seem not in the best interests of the students. For example,
Closing deals to complete a quota or to honor your relationship with a partner university, that circulates misleading messages is unacceptable.
Pushing for enrollments where students lose importance thereafter is inappropriate.
When a team member sees an enrollment as just another degree rather than a life decision, they are severely called out and necessary actions are taken.
Championing Students is much more than making higher education accessible across the world; it is about creating opportunities, making options available, simplifying the search and application process, multiplying acceptance rates, and most importantly being that trusted advisor and loyal spokesperson who mobilizes the community in their best interests.
Create Successful Communities
Many people and institutions play a part in making a student’s journey in international higher education successful. Schools, colleges, universities, government bodies, counselors, parents, families, and peers are some of them. As a Cialfolk, you understand that these stakeholders are the custodians of the resources, information, and opportunities, needed for us to champion our students. You, therefore, seek to simultaneously solve stakeholder challenges and leverage their power in the community to successfully achieve our mission.
Through functional collaborations like counselor-connect events, trade fairs, workshops with parents, and meet-and-greet between post-secondary education institutes and schools we create new relationships and build trust in the community.
Similarly, through innovative partnerships, with secondary and tertiary businesses and service providers like visa issuance, scholarship funds, banking, and financial services to name a few, we create deep interconnectedness among the community players, which is essential to succeed at multiple levels.
This dual-track approach creates successful communities that in turn propels us to champion each student successfully. We can only create successful communities by supporting high school students and their counselors throughout their early career exploration, search, and selection journey.
Employees are expected to see these community stakeholders not just as professional experts and related parties to the student, but also as sources of love, support, connection, hope, opportunity, and resilience for aspiring children. As Cialfolks, they are to value every stakeholder’s unique strengths and gifts and bring them to the forefront, developing a common language, unifying our mission, and placing the student at the heart of everything we all do.
Our combined 100-plus years of experience on both sides of the desk and presence in 100-plus countries give us a unique understanding of the challenges that counselors and educators face, as well as foresight into emerging trends – whether they are emerging markets or emerging technologies. This enables us to not only help them navigate tough personal and professional challenges but also to inspire them to think differently about the future of education and their role in it.
We are committed to promoting the continued trust of our students and their families in the post-secondary education ecosystem. We achieve this through our ethical and transparent business practices and strict adherence to compliance and regulations that also make the community members more successful.
Create Impact at Scale
There are two kinds of companies; ones that serve a well-intended mission of uplifting their immediate communities, and others that want to transform the world. We want to be the latter. By being the latter, we pursue the dual purpose of:
Creating Impact
At Scale
By Impact, we imply a long-lasting, indelible outcome of our work and through scale, we convey its immensity.
It’s not about reaching a handful of students nor is it about reaching a lot of them. Reaching big numbers without making a difference in their lives, or reaching the right set of students for the wrong set of universities will not help us fulfill our mission.
To fulfill our objective, we must focus on two things:
The multi-generational impact that a student's higher education can have on their family
The transformative global impact when 100 million such families are individually impacted
We connect with students from several continents, countries, and regions, with diverse social, cultural, and political backgrounds. We also connect with students within the local context of languages, sects, and tribes. This sort of global adoption, and deep local penetration, are the results of providing a successful personalized journey to every student through our platform. One of the most important focus areas for achieving our mission is to accelerate access to post-secondary education for students who have different learning styles, preferences, and less privileged backgrounds.
A big part of creating impact at scale is also to have the courage and the mindset to be bold and take risks. New employees often share about how quickly they begin to think big and bold within a few weeks of joining Cialfo. They are pleasantly surprised by the freedom they enjoy, to be creative, experiment, bootstrap, innovate and gather support for successful pilot projects.
The prerequisite for every idea and innovation is to begin by keeping in mind the challenge to create impact at scale; this wires our operations in a radically different order. For example, there is no optimization for an innovation that would make one local community successful. But, swift backing and support are given to innovations that could make several global communities successful at once. This gives us the courage to bet on the value of our product and on the process of getting it to market.
Succeeding at creating impact at scale requires the work of many experts from diverse professional backgrounds. The catch lies in drawing in their individual expertise in a way that adds up to more than the sum of their parts. The successful communities created by us, therefore contribute massively to our scale-up initiatives along with acting as our trusted sounding board.
Cialfolks often describe their journey as being uncharted and festered with unseen challenges. As such, with due respect to everyone’s motivational styles, our model works best for only those who get a kick out of creating value at a massive, global scale.
Be Life-Long Learners
From the plethora of identities that are available to all, Cialfo embraces that of life-long learning. To have a personal system that continuously upgrades, improves, and transforms your personal and professional identities is critical to Cilafo’s culture.
We like to work with individuals who see the world as a source of abundant opportunities and use them for personal and organizational transformation. To truly serve our mission of making higher education accessible in the world it's important that we also build an internal environment where Cialfolks can constantly learn and grow.
While growth must contribute to the job you are hired for, the priority is always to become a better version of yourself; at the workplace and beyond. We are generous in providing meaningful advancement that goes beyond just promotions and perks.
We create this in many ways, a few of which are:
Offering internal coaching opportunities
Subsiding access to courses and platforms
Encouraging experiments to try new things
Hiring curious and inquisitive minds
Promoting employee-initiated self-starter projects
Advocating for those who constantly improvise
As lifelong learners, we approach work from a “Let’s figure this out until we get it” attitude. This attitude supports our policies, processes, and projects by finding the required resources and learning them in real-time.
Managers and leaders are responsible and required to model and embody ongoing learning. They do this by:
Being honest about areas of improvement
Supporting and following up on individual development goals
Inculcating the habit of pausing, reflecting, and looking for deeper insights
Carving out work-based experiences to promote organic and engaged learning
Creating psychological safety so people feel comfortable sharing unusual ideas
Encouraging people to be informal mentors to others, so everyone rises together
Constantly asking “What did we learn from that?” until it becomes their natural identity
At Cialfo, you experience a constantly evolving high-performance environment. The only sustainable winning advantage that you can have here is a mindset for growth and adaptability.
First Principles Thinking
Among the many factors that govern the success and failure of a company, the key primary differentiator lies in the way its people think. According to our first principles thinking, ‘The Right Thing To Always Do Is The Thing That Is Right For The Company.’ A discerning critical style of thinking that begins with the question “What’s best for the company?” is our natural currency of thought.
This is our standard best practice to navigate through situations that are highly complex, abstract, involve several layers of people, and are unsolvable through data.
In regards to purely business challenges, Cialfolks are encouraged to constantly reflect on how policies, processes, mid-term and long-term OKRs, and KPIs are beneficial for the company.
You can ask simple questions like:
“How does this process contribute to our final mission?”
“How can I reduce the timeline on those projects which are the company’s top priority?”
“Is the proposed expense the best use of capital to achieve the company's goals, or can this money be better invested elsewhere?"
“Will my non-urgent leave negatively impact a sudden, out-of-the-blue urgent problem of the company?”
When addressed to the management and senior leaders, their answers must never end with “Because I said so,” “I have more experience than you,” or “Do as I say”. They must be able to thoroughly explain why an executive or management decision was the best course of action for the company. Similarly, answers like “Because our manager said so” are unacceptable from peers; you must know the why behind the decisions and keep asking until you find out.
As organizations scale, they start running the risk of bureaucracy and misuse of freedom. During personal and situational challenges, Cialfolks are encouraged to adopt an owner’s mindset. Decisions taken around situations like an extra night on a work trip, a business class ticket for a two-hour flight, or an add-on intern for just-in-case scenarios, must be morally and ethically correct. We tackle this by giving people the opportunity to contextualize and ask, “What would I do if I was owning, running, and personally funding the company?”. This makes us trust and deeply rely on our employees. First Principles Thinking does not always mean frugality or being cost-conscious. There could be times when a more expensive option is worth taking. And that is perfectly acceptable. Do what you would have done if this was your own business or company.
There could be many occasions where situations seem to collide with another value or principle. In that instance, you are meant to find common ground with our company’s mission, as the mission trumps everything else. Due to the many nuances, it's needless to say that this style of thinking requires a high degree of emotional intelligence, self-awareness, discernment, wisdom, and loyalty. Our goal is to inspire people to embody all of them.
The more we reflect on the question, “What’s best for the company?”, the more we will do things, which will make the company more successful. The goal is to develop a deep sense of care for Cialfo and for our mission.